FAQ
1. What is Al Qusai?
Al Qusai is a premium brand offering high-quality natural products such as honey, dates, saffron, desi ghee, attars, and perfumes. We source the finest ingredients from trusted farms and producers to ensure authenticity and purity.
2. Are Al Qusai products 100% natural?
Yes, all our food products are 100% natural, free from artificial additives, preservatives, and chemicals. We prioritize quality and purity in every product we offer.
3. Where do you source your products from?
We carefully source our products from the best locations worldwide:
Sidr Honey – India
Mabroom, Ajwa, Safawi, and Sagai Dates – Saudi Arabia
Medjoul Dates – Jordan
Kashmiri Saffron – Pampore, Kashmir
Vedic Bilona Ghee – Made from A2 milk of Desi Gir Cow's - our tie-up farm in Maharashtra.
Desi Ghee - Kutch, Gujarat, made from milk fat of Kankrej Cow's.
Attars & Perfumes – across the world.
4. Are Al Qusai perfumes and attars alcohol-free?
Yes, all our attars and water-based perfumes are 100% alcohol-free.
5. How can I place an order?
You can order directly from our website www.alqusai.com. Simply:
1. Browse through our products.
2. Add items to your cart.
3. Proceed to checkout and complete your payment.
6. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and wallets for a seamless shopping experience.
7. Do you offer Cash on Delivery (COD)?
No,we do not offer Cash On Delivery (COD).
8. How long does shipping take?
Metro Cities – 3 to 5 working days
Other Locations – 5 to 7 working days
International Shipping – Varies based on location
Once your order is shipped, you will receive a tracking link via email or SMS.
9. Do you offer international shipping?
Currently, we ship within India, but we are working on expanding to international markets. Stay tuned for updates!
10. What is your return policy?
Food products (honey, dates, saffron, ghee) – Non-returnable due to hygiene reasons.
Perfumes & Attars – Can be returned only if sealed and unused.
Damaged or wrong products – If you receive a damaged or incorrect product, please contact us within 24 hours with images for resolution.
11. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can also track it in the "My Orders" section on our website.
12. How do I contact customer support?
For any queries, you can contact us via:
Email: info@alqusai.com
WhatsApp: +91 9022300400
13. Do you offer bulk or wholesale orders?
Yes, we do! For bulk or wholesale inquiries, please reach out to us at info@alqusai.com or WhatsApp us.
14. Are your products FSSAI certified?
Yes, all our food products are FSSAI certified and meet strict quality and safety standards.
15. Do you offer customized gift packaging?
Yes, we provide custom gift boxes for attars, perfumes, and select food products. Perfect for festivals, weddings, and corporate gifting.
